I received the case on Thursday for a trip to Portugal I was taking the following Tuesday. When I got the case, I realized that my Motif XS 6 slid around a little even with the straps and wasn't adequately padded. So I went out and bought some additional foam padding and went on my trip. I had to pay extra ($150) because my synth was overweight and oversize. I can only imagine how much it'd weight and cost if I bought Gator's Tour 61 case.
When I arrived in Portugal, the case's left wheel was broken and the other one was chipped. Keep in mind that this was the first time I used the case for flight transport. One the way back, my strap was ripped from the interior board, too. Luckily, no damage was done to my synth. If I hadn't padded the case, my synth would've been damaged for sure.
I immediately called Gator and SameDayMusic for an exchange, preferably a refund. Gator agreed to replace the defective case for free and did so promptly-great customer service. However. Same Day Music was reluctant to do anything at all and gave me the run around and then many contradictory answers; they told me I had to go through another type of customer service dept. since this was an Amazon order.
Be careful who you buy this product from. If you buy directly from a online merchant rather than going to Amazon, you have a better chance of exchange or refund if there's something wrong with the product. Going through Amazon just adds an extra middleman.
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